Return Shipping Fees

The customer is solely responsible for return shipping fees.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For cut yardage and sales items

Fabrics, special orders, and anything cut to yardage can NOT be returned or exchanged. Unfortunately, we cannot accept returns on sale items.

How to returns

To start a return, you can contact us at "tfru.info@teijin-frontier.com" If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at "tfru.info@teijin-frontier.com".

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.